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Customer letters

Who, better than our customers, can testify about the quality of our products and services!

98% of satisfied customers
Maintaining high overall customer satisfaction is important to us. This is supported by an independent study that outlines a 98% satisfaction rate amongst customers, and a return rate that is five times lower than the industry standard, despite an unconditional '30-day full satisfaction' guarantee.

David R. S
National Sales Director

The watch came and is PERFECT! We love it and we will be placing more orders as soon as possible. I look forward to doing business with you and your company for many years to come. Thank you for the excellent service.

Crystal C.
Operations Manager

Dear 121 Time Staff,
This is the testimonial I emailed to everyone I know. Thank you for doing everything right! I wish you much success! I did not see GQ magazine in your press releases, you should be in there!

Sent 10/29/08

(This is a personal email from me not some forwarding advertisement ~Crystal)

It is so rare to find this type of quality in businesses today that I had to share their information with you. This company provided exceptional service, outstanding craftsmanship and delivered more than expected on the day they promised. If you decide to use them I hope you experience the same seamless process and receive an exceptional product as I did. This has to be one of the neatest purchases I have made!

Custom create your own Swiss Made time piece. The website graphics provide a very nice view of your time piece from start to finish but did not compare to the bling and quality of the product itself! Engraving is available too.

10 day Fed Ex shipping was free and the taxes were not outrageous coming from Switzerland to U.S.

Truly outstanding product!

Stavros K.

Dear Sir

I would like to thank you very much for your time, for the strap and for everything that you did, and i hope that i didnt caused to much mess..Thank you again, and count me in as a customer...Sincerely yours.

Arama J.

Mr Ribordy

A quick note to say thank you for all your help. The watch has been enthusiastically received and looks stunning - and certainly stands out enough to have received a number of compliments already.


Tony P.

Great news!
I am very pleased to hear that business is booming, you deserve it, with the products you put out and the very personal after-sales service to follow up with. I believe that, if you can keep up the second as well as the first, you cannot help but make a success of 121. If I had any spare cash, I would buy stock now. If I had a company of my own, I would order your watches yearly for clients!

I look forward to receiving the buckle, and wish you the best of luck, business and health for the future!


Lucian C.

Dear friends,
Youʼve made one of the my dearest present I ever received! Thank you for your concept, your product, for your quality and for the service done. Donʼt compare yourself anymore with the guys from DELL. You are "Above and beyond" them. Moreover, yours watches are not standard products! Are better ! My compliments for the marketing, manufacturing, delivering and customer service. I wish you for the future to keep the same quality standards as today you provided. For all the customers around the Galaxy: Do not buy watches from the internet, EXCEPT from 121Time.
You won another customer for life.

Chers amis vous avez juste gagné encore un client totalement fidèle.
Chapeau, Jean-Loup !

Andrew D.

Hello Mr. Jean-Loup Ribordy,

I would like to extend my thanks and support for your company. The watch I ordered did arrive on Dec 24th in time for Christmas. It is a wonderful piece that looks better than your company site program. Dispite the time difference between us, your correspondence was helpful and as prompt as possible. I will most certainly order from your company again and recommend you to others who maybe interested in a custom watch.

Thank you and keep up the good service


Just a quick note of thanks for the outstanding customer service. I placed my order about 1:30AM (MST), on 10-20-07. I had my new watch on my wrist in Albuquerque, NM (USA) by 10:30AM (MST), 10-26-07. The watch is superb. It has the fit and finish of any "big name" Swiss watch. As we say in the USA, watches can truly "run with the big dogs".

Thanks Again

Salvador M.

Objet : This Watch is stupendous

I just received my watch yesterday. It looks exactly like the picture on your website, no difference at all. This was actually my first time ordering from the internet, and I've heard so many bad things about online companies, but ordering from you and receiving my watch was a great first time experience. I really wish all internet companies were like yours.

Akkermans C.

Dear Mr. Ribordy,

Yesterday I received my watch. It looks absolutely beautiful and is of outstanding quality. Thank you very much for your quick and good service. A great initiative of you to have customers design their own watch. It makes the watch much more exceptional and unique to wear.

I wish you good luck with your business in the future!

Kind regards

Christian A.

I just wanted to say how thrilled I am with the watch you sent me. I wore it to a formal gala with my tuxedo and I had 3 people mention my beautiful watch. I am a fashion photographer, so style is very important to me and in my business. This watch with the French Blue face is stunning. I want to order a silver face version next. Thank you for making such a beautifully crafted piece. I am so proud of the quality and impressive appearance of this watch.

Qinli Z.

Thank you very much!
I have received my order. My wife likes it very much! It is a fabulous beautiful timepiece! We are very greatful for the excellent service you have provided! I will definitely introduce your company and your services to my friends. Actually, I already placed another order.

Justin N.

Thank You Very Much, Watch Recieved Today.
Excellent Product.

Narayan K.

Dear Mr. Jean-Loup Ribordy,
Fedex delivered my watch today. I was keeping track on your tracking window of the websight.
My complements for the excellent service and I am very elated with the product too.
I am tempted to place more orders soon.
Thanking you again,

Thomas E. W.

Dear Mr. Ribordy,
I am happy to report that I received the watch referenced below today. It would have been here last week, but the local FedEx office had a substitute driver on, and he failed to find the house twice. We have had trouble with them before. We live in a rural area in the mountains of Colorado, and if one has an old GPS data base, our road is not shown.
Anyway, I am very pleased with the watch and engraving. I am sure my wife will like it very much, and am looking forward to giving it to her on Christmas.
Thank you for the excellent customer support via e-mail. I am very favorably impressed with it.
Most companies could learn a lot from you.

Prasenjit G.

Hi Jean-Loup,
I received the watch yesterday, and am thrilled by the product and your customer support.
Is it possible to get an instruction manual in english, the one provided with the product was in french & german?
Thank You once again.
Warm Regards,

Thomas B.

I received the correct backcase and leather strap today. Thank you for the prompt service. I appreciate your great customer service and have recommended your company to several of my friends.


Thank you for your quick response. More companies in this world should use 121time as an example on how to do buisiness.
I can't wait for the delivery of my new 121time time piece and doing future business with such a fine company.


Alex N. (Australia)

Just letting you know that I've received the watch in perfect condition. Thank you for that. I'll definitely recommend your brand to everyone I know and I'll be sure to purchase more products for you.

Urs S. (Switzerland)

Dear 121TIME,
I just got the backcase with the correct engraving today, Thank you for your very good customer after sales support.
Urs S.

Mark W. (UK)

Received TimePiece today (3days!). Top Quality product! Excellent customer service and an absolute perfect custom design!
Thanks SO much for taking the time to deal with my banks problem. Well worth the wait! Fantastic design and superior quality. Will highly recommend to friends and colleagues.

Debbie H.

Great! Thanks so much for your great availability in customer service and especially for your beautiful designs. We look forward to our shipment, it will make a unique and beautiful graduation gift in reward for all of his hard work & dedication. I will most definitely be sure to pass your company name & information fondly to others. Thanks again.
Have a great day,

Deborah G.

I received the watch today and it is absolutely beautiful. Thank you very much for following through and getting it to me so quickly. It is just what I had hoped for in every way. My husband is very happy with the look and quality. I appreciate everything you and your company did to produce such a great watch.
Thank you again

Robert van G.

I received the strap last friday. I thank you for the good sevice and hope to do more bussines with you in the future.
with kind regards

Mykal H.

Thank you for the tracking numbers. I just got my first watch and I love it I have been wearing it non stop I even took it to bed. I can't believe how good it looks and how much it looks like what it does on the site well just wanted to let you guys know you have a customer for life and I plan on getting the ambasoder watch soon. I'm going to tell everyone I know and don't know about you guys and how good you guys are thank you once again.

Ganesh S.

Thank you so much for your prompt reply and clear answers.
Much appreciated.
Thank you also for updating my email address.
I look forward to receiving the watch.
Congratulations on your super service.

Bryan A.

Ahhh! Thank You.
Now that I have been so kindly corrected, I can say both watches are indeed perfect! Thanks for your time and patience, you have once again been a terrific help.

Tom A.

Dear Sir, I received the bands today, Monday the 13th of December and I appreciate all the effort you extended to me. I just hope we can do more business in the future. You are great to work with. To you, your family and all your employees have a VERY MERRY CHRISTMAS AND HAPPY NEW YEAR.
Your Friend, Tom A.

Deanne B.

I am late in thanking you for your efforts to send the watch to me so quickly. It arrived on the 13!!! It was a graduation present for my daughter and she loved it and I was so happy to have it when I needed it. Thank you so very much. You have to be an extra special person to go out of your way like this for a total stranger.
Thanks again.

Bill A.

Thank you, I appreciate your prompt reply it is refreshing :)
Your watches look like great values, thank you for Entering me in thecontest.
I think it is very smart that you allow people to customize their own watch online, what a Great idea!
Maybe you should bring this idea to the states, I think it would go overwhere well, especially if you set-up a Kiosk in a High end store, that wouldbe great.

Epiphany C. (USA)

Mr. Ribordy,
I just want to thank you for your quick response. I received the watch today. I'm very impressed with your company and your customer service. Thank you again.
Epiphany C.

Brent F. (USA)

Great Quality-Service-Value-Company…keep up the good work!Brent F.

Doug F. (USA)

Thank you Mr. Ribordy,
This is my second watch from you in a few weeks. After my wife's arrived, I found the quality was much higher than expected for the price. Two days later I designed and ordered my own in this order. Thank you for the discount, expect to see another order in the autumn.
Doug F.

Roger G. (Switzerland)

Dear Mr Ribordy,
I just got my watch... Wauuu... What cool. Heavier than expected, but really nice!
Thanks a lot,
(Fedex called me yesterday night at 11 pm to inform me that they have a speed delivery of a measuring instrument for me.)
A happy customer,
Roger G.

Ramona W. (UK)

Thank you for my beautiful watch. It arrived in the stated time and in great packaging. It was just what I wanted in style and design. I shall be telling all my friends and family about this fantastic site.
Best wishes
Ramona S.-B.

Ruedi B. (Switzerland)

Hi there
I'm deeply impressed by you offer on your website.
Wow. Great.
Finally it's possible to create the watch of my dreams.
It's like X-mas and Easter at the same date.
Thanks a lot for this wonderful idea.
Ruedi B., Stallikon

Dan (USA)

Hello Daniel,That IS The Perfect way to Color Match For Me.........
In Work I Took Out My Pantone Book & Looked at it on the Coated Paper Swatch section.
True Color ...... Much better than on a Site or a Print Out.....
It is the color I had Hoped for.....Now I'm Sure.
There is no need to send a sample dial at this was nice of you to agree to it......
Unfortunately, I didn't recieve the attachment that you sent with the letter......but that is OK.
This does give me Great confidence to proceed .....Thank You Very Much !!!!!!!!!!!!!!!!!!!!!!!

I Found the Swiss Watch FH Newsletter on the Web the other night. I was looking for a deeper understanding of Why Swiss watches are Sooooooooooooo Superior to any other.
I saw the HighLite Article about your company......I was so excited & impressed by yourconcept.....I went onto your site thru their listing of companies......I have Enjoyed Literally
Hours on your site creating different combinations.......I Truly Appreciate the Opportunity to Deal with such a Fine Quality Company such as yours......A Brillant Concept for the Person like myself, who Loves Timepieces.....& Can Now Feel like a Franck Muller...Designand Purchase My Very Own 'Dream Watch'.....and not spend a whole month's salary on it.
I've also shown your site to 2 of my friends in work, who are Also Lovers of watches......
They were VERY Impressed......You Need to Advertise somehow here in the States......
I'll continue to do my part............And the BEST Way will be to Show Off My Beautiful New Timepiece, that I'll have you create for me......
Well , Thank You Very, Very Much Again.....I will be in contact within a couple of weeks to place my 'First' order.......
Take Care, have a Wonderful Weekend,

Linda D. (USA)

Dear Jean-Loup:
I sent the watch for repair, and it has been repaired and returned to me in good working condition. Thank you for your courteous assistance.
Linda D.

John Doe (USA)

Dear Jean,
I got the watch today and even though it took a long time coming, I must admit it is a masterpiece. I ordered that one for a friend, and now want to order one for myself.

S. G. (USA)

I love the watch. It's so unique! But I don't care for the watchband (dark brown leather strap). What is your suggestion? (…)

Sarah T. (UK)

Hi Jean-Loup
Just to let you know that the watch has arrived here okay and we are all agreed that it is great.
Thanks so much.

David P. (USA)

Thank you for your response. I did receive the watch within two days of your email. I was very pleasantly surprised when the watch arrived. It was every bit as beautiful as I had hoped and the quality of the build and materials was top notch. I work for a jeweler and we represent some of the top Swiss watch brands in the world including Rolex, Jaeger-leCoultre and Patek Philippe - so needless to say, there was a lot of interest in the watch here at work. Everyone who has seen the watch agreed that this type of quality and service at such a reasonable price is a true bargain. My favorite aspect of the watch is the fact that I was able to design it myself. I have received several compliments and have become an ambassador for your company.
Hopefully, you'll see some orders coming in from Columbus, Ohio! Thanks again for your service and good luck with your company.
David P.

Dan (USA)

I got my watch last week (Order no. 23497429). And it was more than I expected. I might order another watch.
And I have question. I am an watch maker apprentice, and work under a master watch maker. We were wondering if you were looking for any assembly or service center in the US? If so we would be interested. Thanks again for the Great Watch.

Miguel G. (USA)

received my watch today approximately nine days after placing order on your site. watch is beautiful and running like a champ. it is identical to the design presented by your program at your site. will tell all my friends about you and hope to buy other models from you as your business progresses. would buy a watch for my wife's upcoming birthday in september if offered on your site. this is a must for you to develope.
thank-you again.

Patricia Z. (Switzerland)

my boyfriend has purchased one of your watches and is delighted.(...)

Thomas H. (Switzerland)

Good Morning,
In the meantime I received the watch. Really nice. It was very well received, as it was given away as a present.(...)

Markus G. (Switzerland)

Compliment - looks great, excellent usability(...)

Mark A. (USA)

Dear factory 121, I received my watch today and it fit's great. thank you a lot Jean-Loup Ribordy, for going the extra mile.

Nicolas D. (Argentina)

I took the time to write you this e-mail as I though that you deserve to be sincerely congratulated not only for your magnificent business concept but also for the quality of your web site and the design and sophistication of the products that you offer. I was honestly impressed!

Tom W. (USA)

The watch I just received is great. This one is much better then I expected. Thank You !

Jérôme B. (France)

First of all, I congratulate your team to offer the possibility to configure a watch. Secondly, your site is one of the most beautiful and performing watch's website I've ever seen. (and I know about 40 watch's website)

Charris Y. (Switzerland)

The watch is superb, congratulations on a fantastic idea and a great product! I see your after-sales service is as excellent as everything else you do at Factory121: fast, efficient, friendly.